• Craig Cmehil
• Dan McWeeney
• Ed Herrmann
• Rich Heilman
• Thomas Jung

This week we have launched the new site where we will be maintaining a blog, podcast, and all kinds of other good stuff. Please check it out, bookmark it, subscribe to it, love on it, and tell all your geek friends about it at http://enterprisegeeks.com

We are proud to be an officially approved Blogger Content Community with the SAP Blogger Relations group ran be Mike Prosceno and Stacey Fish.

Note: Many of us are already affiliated with similar groups like the SAP Mentors and the Enterprise Irregulars. The goal of the new group is not meant to replace our involvement in these, but be complementary instead.

You know how an iceberg is 90% underwater? Well, most software is like that too — there's a pretty user interface that takes about 10% of the work, and then 90% of the programming work is under the covers. And if you take into account the fact that about half of your time is spent fixing bugs, the UI only takes 5% of the work. And if you limit yourself to the visual part of the UI, the pixels, what you would see in PowerPoint, now we're talking less than 1%.

As he reveals the different iceberg secrets, he touches on one that often affects many programmers. When you show something that looks too fancy, it sends a false message of how close the application is to being finished.  This is the illusion of completeness.

If you show a nonprogrammer a screen which has a user interface which is 100% beautiful, they will think the program is almost done. People who aren't programmers are just looking at the screen and seeing some pixels. And if the pixels look like they make up a program which does something, they think "oh, gosh, how much harder could it be to make it actually work?" The big risk here is that if you mock up the UI first, presumably so you can get some conversations going with the customer, then everybody's going to think you're almost done. And then when you spend the next year working "under the covers," so to speak, nobody will really see what you're doing and they'll think it's nothing.

Because of the rigidity that comes from this illusion, the application looks too complete to get useful feedback on the real functionality.  Instead, people will focus on superficial usability tweaks like screen layout, button placement, background colors, etc.  Kathy Sierra elaborates on this topic in her post Don't make the Demo look Done.

The more "done" something appears, the more narrow and incremental the feedback…Show them something polished and pretty, and you'll get feedback on font sizes. The reviewers make incremental tweaks, blinded by what's in front of them. But show a napkin sketch, and they don't just see what's there, they see what's possible.

Kathy is a master wordsmith and I heed to her expertise; I couldn't have summed it up any better.  We need to ditch the fancy mockups and powerpoint presentations and instead, be honest with our customers and embrace the sketchy prototype.

Bonus

Adobe Flex is a great framework for building quick prototypes; however, because it's so fast and easy to build nice looking applications, it's easy to fall into the completeness illusion.  It would take about 5 minutes to create an application like this one that I snagged from an On Reflexion post called Napkin skins in Flex.  Click the image below to run the application.

Flex makes it really easy to apply styles to your applications.  By simple applying a new style, eyes are opened, illusions removed, and truths revealed.  Again, click on the image below and run the same exact application, just with a different skin.

If you are a java person, you can use the open source Java Swing Look & Feel called Napkin Look & Feel

I found the napkin skin and other cool Flex skins at scalenine.  Check out these other "sketchy" skins.  Run the app by clicking on the images.

Edding (my favorite sketchy skin)

Flekscribble

I love it; such a simple paradigm shift unleashes so many possibilities.  If you don't agree, then check out his next video where he uses this same concept to provide a cheap alternative to both expensive electronic whiteboards and the upcoming Microsoft Surface, which is supposed to be priced between $5k – $10K. 

Because of the high interest in the project, but lack of resources to pursue it full time, Lee released the Wiimote whiteboard project as open source…another brilliant move.

I'm swamped with requests for compatibility fixes, requests for Mac and Linux versions. … and as much as I would love to be able to get this working in the hands of as many people as possible, I don't have the skills or time to do all this alone. So, here is my call for help. I have created a SourceForge repository for all WiimoteWhiteboard development.

Over at Cynergy Labs, they have also picked up on the minority report/Wiimote concept and put together a really nice, polished application using a pair of real minority report type gloves.  Thanks to my friend Karl Johnson over at Cynergy, for sending this one along. 

Cynergy Labs: Project Maestro

I love the fact that these type of breakthroughs are being created with a $30 Wiimote and $20 worth of parts from Radio Shack.

Microsoft Surface: $10,000

Wiimote: $30

Making Microsoft's Surface an overpriced, big ass table: priceless

As a bonus, check out Johnny's latest project on head tracking with the Wiimote for desktop VR display.  This is just freaking amazing and opens up a whole new can of worms. 

Combine majority desk, maestro, and head tracking VR together and you could be fully immersed in a productive 3D environment using a minority report interface.  Thanks Johnny Lee; I salute you.

Enterprise software is all about helping organizations conduct their basic business in a better, more cost-effective manner. In software jargon, it’s intended to “enable core business processes” with a high degree of reliability, security, scalability, and so on. These aren’t sexy, cool attributes, but are absolutely essential to the smooth running of businesses, organizations, and governments around the world.

Nick Carr then jumped in with his response:

I'm sorry, but I think Krigsman is the one who doesn't understand enterprise software – or at least doesn't understand what it could become. The distinction he draws between business and consumer applications is specious. Are we really to believe that making software engaging is somehow incompatible with making it reliable and secure? That's just baloney.

Besides the fact that I respect Krigsman and believe that he does indeed understand enterprise software very well, I actually agree with Mr. Carr on this one. Too many times people go down the dangerous path of the "Tyranny of the OR", which Jim Collins warns about in his book Built to Last. Just as Steve Jobs did with Apple, he didn't choose between form OR function or even form OVER function, he decided to embrace the "Genius of the AND" and strive to deliver both.

The enterprise question is not whether to choose between either process over people OR people over process. The answer is to be the genius that realizes that it can be both people AND process. Without this realization, you will see a change of heart in SAP's users of tomorrow that Dan talks about. If you leave people out of your priorities and omit them from your equation, they will find better tools to get their jobs done, even at the cost of your money saving, business process integration. If you want proof, go read my recent experiences with our new global procurement application or the pains of working with data in BI. This isn't a fantasy land, it's reality.

I actually believe some at SAP understand this and that's why you have initiatives like the SAP Developer's Network and SAP's Imagineering Group. You can also see this in new products such as Business by Design, where SAP is trying to make enterprise software accessible for small businesses. It's an internal struggle between the old school German engineering mentality vs. the new school Silicon Valley start up attitude. Only time will tell if they will find balance and harmony of both by embracing the "Genius of the AND".

My business cards from streetcards.com already sport the two gapingvoid designs below, and I just ordered more with the new wiihand design.  AWESOME!  If you order from streetcards, be sure to pay the extra for the matte finish; it's totally worth it.